Delete your account

1. How to request deletion

Deleting an account starts with a request, so that nobody can delete an account they do not own. Use either option below:

• Use the request form on this page — it takes a moment and does not require signing in.
• Or email us from the address linked to your account, with the subject “Delete my account”.

We may ask you to confirm the request from the address on the account. Once verified, we delete the account and its data, and we complete verified requests within 30 days.

You can also delete the content you saved inside the app yourself at any time — see the next section. The form removes the account itself.

2. What you can delete yourself right now

Everything you save in the app is yours to remove at any time while signed in:

• Generated systems — delete them individually or in bulk on the System Generator page.
• Simulations — remove saved simulations on the Simulator page.
• Budgets, ticket expenses and draw reminders — delete them on the Budget page.
• Syndicates, including their members and ticket records — delete a whole group, or single entries inside it.

Local data such as your language choice and interface preferences is stored in your browser's local storage and can be cleared through your browser or device settings.

3. What we delete

When we process a verified deletion request, we delete or irreversibly anonymise:

• Your account — the email address and display name you signed up with, and your login credentials.
• All content linked to your account — generated systems, saved simulations, budgets, ticket expenses, draw reminders, and syndicates with their members and ticket records.
• Your stored preferences, such as your language and interface settings held on our servers.
• The link between your account and your Premium subscription record.

Deletion is completed within 30 days of a verified request. Once deleted, the data cannot be restored.

4. What we keep, and for how long

A small amount of data has to be kept even after your account is gone, because the law requires it or because it is needed to show that the deletion took place:

• Subscription and billing records (invoices, payments, plan and renewal dates) — kept for up to 7 years to meet tax and accounting obligations. They are not used for any other purpose.
• Payment data held by PayPal — card and payment details are held by PayPal, our payment provider, under its own privacy and retention rules. We never store card numbers. You can ask us to pass a request on to PayPal.
• A record of your deletion request itself (the email address and the date) — kept for up to 24 months so we can show the request was handled and prevent repeat or abusive requests.
• Technical and security logs — kept for a limited period, normally no longer than 12 months.

We may also keep aggregated statistics that no longer identify you — for example how many simulations were run — because they contain no personal data.

5. Premium subscriptions

Deleting your account ends your access to Premium features. If you have an active Premium subscription, we cancel the recurring payment when we process your request so that you are not charged again. Payments already made for the current period are not refunded. If you prefer, you can cancel the subscription yourself before requesting deletion.

6. Account deletion requirements (Google Play)

This page is the web resource for account and data deletion requests for LottoSmart Analytics, as required for apps distributed on Google Play. It can be reached without installing the app and without signing in. Requests made here are verified and completed within 30 days, and the data we delete and retain is described above.

7. Contact us

Questions about deleting your account or about your personal data? Contact us at the address below. We are the data controller for the personal data described on this page.